Google DF-DFERH-01 — Causes & Fix
On Google devices, DF-DFERH-01 means the Google Play Store couldn't retrieve information from the server to complete a download or search.
- Applies to
- Android devices (Google Play)
- Time to fix
- 10–45 minutes
What it means
Causes include a network problem, a Play Store cache issue, or account/date-time settings. This is a Google error; if it persists, Google's official support has device-specific steps.
Symptoms
- "Error retrieving information from server [DF-DFERH-01]"
- Can't download/update apps
How to fix it
- 1
Clear Play Store cache/data
1. Settings > Apps > Google Play Store > Storage > Clear cache (then Clear data). 2. Restart the phone and retry.
- 2
Check network/account
1. Switch between Wi-Fi and mobile data; confirm the date/time are automatic and re-add your Google account if needed.
Frequently asked questions
How do I fix DF-DFERH-01?
Clear the Play Store cache and data, check your connection and date/time, and if needed remove and re-add your Google account.
Last updated July 20, 2026
Guidance only — always consult a qualified professional or the official service manual before carrying out repairs.