Google RH-01 — Causes & Fix
On Google devices, RH-01 means the Play Store failed to retrieve information from the server (similar to DF-DFERH-01).
- Applies to
- Android devices (Google Play)
- Time to fix
- 10–45 minutes
What it means
Causes include a Play Store/Play Services cache problem, network issues, or account glitches. This is a Google error; if it persists, Google's official support has device-specific steps.
Symptoms
- "Error retrieving information from server [RH-01]"
- App downloads/updates fail
How to fix it
- 1
Clear Play Store & Play Services cache
1. Clear cache/data for Google Play Store and Google Play Services. 2. Restart and retry.
- 2
Re-check account/network
1. Remove and re-add the Google account; verify the connection.
Frequently asked questions
RH-01 vs DF-DFERH-01?
They're both "can't reach the server" Play Store errors with the same fixes: clear Play Store/Play Services cache, check the connection, and re-add the account.
Last updated July 20, 2026
Guidance only — always consult a qualified professional or the official service manual before carrying out repairs.