PlayStation NW-102308-4 — Causes & Fix
On PlayStation consoles, error NW-102308-4 means the console could not connect to the network — a DNS/connection failure.
- Applies to
- PlayStation consoles
- Time to fix
- 10–45 minutes
What it means
Causes include router/internet problems, DNS issues, or PSN service outages. This is a PlayStation console error code. Codes can point to the game/app, the console, or the online service, so if it persists check PlayStation's official support for console-specific steps.
Symptoms
- NW-102308-4 during a connection test
- Can't reach PSN / online features
How to fix it
- 1
Restart the network
1. Power-cycle your router/modem and the console.
- 2
Set DNS manually
1. In network settings, set DNS manually (e.g. 8.8.8.8 / 8.8.4.4) and retry the connection test.
Frequently asked questions
How do I fix NW-102308-4?
Restart your router and console; if it persists, set the DNS manually in the PlayStation network settings. Also check PSN isn't down.
Last updated July 20, 2026
Guidance only — always consult a qualified professional or the official service manual before carrying out repairs.